The following is our return policy for online sales only. For in-store sales, refer to the printed receipt for our in-store exchange policy.
Returns are accepted within 30 days of order for a refund to the payment method used. Returned items must be in new, unused condition and include the attached tags and original product packaging.
Damage/defective items must be notified within 3 days of receipt.
In order for us to provide you with return instructions and the correct return address, please be sure to contact us as soon as possible at firstname.lastname@example.org. Include pictures of any damage/defective items.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). For all other returns, the return shipment cost will be your responsibility and items must be returned using a method that provides tracking information.
Original shipping cost is not refundable and will be deducted from the refund amount. If the original sale included free shipping, the actual shipping cost will be deducted from the refund amount.
Unfortunately, at this time, any items bought online may not be returned in-store. Items brought back to the store for return will incur a retocking fee of 15%.
You should expect to receive your refund within 7-10 business days after we receive the return. We'll notify you via the e-mail of your refund once we've received and processed the return.
We regret that customized items cannot be returned.
At this time, we are unable to process exchanges for online returns.
If we suspect a return to be fraudulent, abusive or unduly repetitive, we reserve the right to refuse it and no returns will be granted.